Terms and Conditions 
At Spares Marine we prioritise quality service, value for money and a genuine care for our customers. No one likes long-winded and boring Terms and Conditions, but we want to make you aware that we'll never share your private data, our site is secure and your consumer rights are protected. 
 
Spares Marine Terms & Conditions 
These Terms & Conditions govern your use of the Spares Marine service and website. By visiting the Spares Marine website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights. 
 
Terms of Contract 
When you place an order via our website (www.sparesmarine.co.uk) we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you. 
 
Product Specifications & Suitability 
Published product details, specifications and suitability information is the best available at the time. Spares Marine shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part(s) required for repair work undertaken. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns Policy below. 
 
Manufacturers’ names are used for reference only. Products listed are genuine spare parts, made by or sourced via the manufacturer. Any non-genuine parts listed as compatible with the manufacturer's finished model number will be clearly marked, so you will be fully aware when you come to make your purchase. 
 
We encourage you to ensure all spare parts are fitted by a competent person in accordance with manufacturer specifications. Spares Marine cannot be held liable for any damage caused by the fitting of a spare part. 
 
Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair your marine product. Spares Marine cannot be held responsible if the marine product is damaged or your warranty is voided. Some manufacturer guarantees may be on condition that you use a qualified technician. 
 
Availability / Estimated Delivery Times 
We do our best to ensure availability of all advertised products and endeavour to despatch all parts within the quoted time. If there is a delay we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. 
 
You will see that items not in stock are unable to be added to your basket. Instead, you will have a link to click on. This will open an email link to us, pre-headed with the part number, so that we can advise you the likely delivery time of the item you have selected. We have taken this measure as some of the models we supply spares for are very old and may even require parts made-to-order. 
 
Spares Marine has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders out as quickly as possible. You have the right to cancel delayed orders at any time and get a refund by contacting our Customer Service Department. 
 
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available. If not, we will refund you in full. 
 
Payment 
Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, MasterCard, Switch or Solo cards and PayPal. Charges will appear on your statement as "Neptune Spares LTD" or “Spares Marine”. 
 
Alternatively you can pay by cheque or postal order. Please note that if you choose to pay by either of these methods your order will not be despatched until the funds have been cleared. 
 
All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust prices in the event of an increase in VAT rates, or as a result of a manufacturer price increase. Customers are entitled to a full refund if this is not acceptable. 
 
Due to the nature of the clearing system your credit card payment will be taken at the point of ordering. If a problem in supply should occur and you would like to cancel your order we will be happy to assist you in obtaining a refund via our Customer Services Department. 
 
If your delivery address is outside of the UK, you may be required to pay import duties and taxes when your Spares Marine order reaches your country. These and any additional charges for customs clearance are your responsibility. 
 
Delivery 
Most items will be delivered using Royal Mail but some expensive, bulky and/or fragile products will be shipped via Special Delivery or private courier. 
 
If you haven't received your items within 14 days of the date of despatch, they can be declared "lost in transit" and we will arrange a replacement order. For deliveries outside of the UK, we need to wait 3 weeks before a missing order can be declared "lost in transit". 
 
Cancellations 
Orders may be cancelled at any time before they are despatched for a full refund, via Customer Services. If the item has already been despatched then please see below for our returns policy. 
 
Returns Policy 
You have the right to cancel your order and request a Returns Number within 14 days of the date of delivery. Please notify our Customer Service Department of your intention to return your item(s) within this time and we will promptly issue you with a Returns Number. You must quote this number on the correspondence accompanying the return. You must return your item(s) within 14 days of your Returns Number being issued. Due to the volume of orders and stock we handle, returns will only be accepted for credit or refund with a Returns Number. 
 
If you've ordered the wrong item(s) or simply had a change of heart, please return it in perfect, re-saleable condition (including product packaging, instructions, etc). You must not write anything on the item, its packaging or instructions. Please note that the costs of returning your item(s) must be paid by you. 
 
Goods returned because they are faulty or defective must be returned in the condition you received them. For UK and EU orders, we will pay the cost of returning the item(s) to us. For orders outside the EU, you will need to pay the return carriage costs. 
 
Please make sure you get proof of postage in case your item gets lost in the post. 
 
Provided that you return your item(s) in accordance with these Terms & Conditions we will refund what you've paid for the item(s) or replace or exchange the item(s) if applicable. Refunds are processed within 5 working days of receipt of the returned item(s). Refunds are made using the same form of payment that was used to make the initial purchase. 
 
Liability 
We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims. 
 
We will do our best to get all orders despatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. 
 
This warranty does not affect your statutory rights. 
 
Privacy, Copyright & Disclaimer 
We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from Spares Marine. 
 
Spares Marine maintains a strict privacy policy in full accordance with the Data Protection Act 1998, the full details of which are available in our Privacy Policy. 
 
We expect you to maintain the confidentiality of your username and password for your Spares Marine online account and “My Boat” sections. 
All content included in this site, text and graphics (including copyright), is owned and controlled by Spares Marine. In accessing the Spares Marine web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these Spares Marine pages for any other purpose whatsoever, in any medium, without the prior written permission of Spares Marine. 
 
Questions? 
If you have any further questions regarding our Terms and Conditions, our Customer Services Department is available via email or on the telephone and will be happy to assist.